Big thinkers turn to Ergo Editorial to bring their big ideas to life

JOHN KERR

Founder & Principal

As founder and leader of Ergo Editorial, John has assembled an ace team of business management and technology editors and writers selected not only for their craft skills and ability to collaborate but also for their focus on helping consultants build business through the best expression of their great ideas.

In previous lifetimes, John led content development for five practice areas at the global management consultancy Bain & Co., crafting articles for The Financial Times, Journal of Business Strategy, European Business Forum, and others. He also conceived and managed strategic marketing campaigns at IT consulting firm Cambridge Technology Partners.

Prior to that, John was the senior editor at Inc., the magazine for growing businesses, and the vice president of editorial products at The Sentry Group, a venture-backed provider of IT consulting and content services. Under his stewardship as editor-in-chief at Electronic Business and then Electronics Purchasing, those publications won awards for editorial excellence. Through all these roles, John has gained decades of experience in writing and editing about business, the economy and technology.

John earned his B.Sc. Honours in mechanical engineering from Queen’s University Belfast, where he worked as an engineer in heavy and light industry in his homeland of Northern Ireland. These days, that background barely equips him to change the oil in his own car.

JEFF GARIGLIANO

Editorial

Jeff Garigliano is the editorial operations lead for Ergo Editorial, where he works with clients to help get their ideas out in clear and concise language, emphasizing facts and evidence, with a minimum of adjectives, puffery and jargon. He handles all aspects of the editorial process, including content development, ghostwriting, editing, and project management, and he is particularly strong in the healthcare, financial services, aviation, and consumer goods industries.

Prior to becoming a freelancer and operating his own business, STET, LLC, Jeff worked for nearly 15 years as a magazine editor at business publications, including Fortune, Fortune Small Business, Condé Nast Portfolio, SmartMoney, and others. He received his B.Sc. in aerospace engineering at the U.S. Naval Academy in Annapolis, Maryland, and served for five years as a naval flight officer. After leaving the Navy, he earned his M.A. in journalism at the University of North Carolina at Chapel Hill.

In addition to thought leadership projects for management consulting firms, Jeff has ghostwritten two books and published a novel under his own name. Jeff believes all clients should read “Made to Stick” at some point in their professional lives.

PAUL FELDMAN

Editorial

Paul has been a writer and editor for more than 30 years, focusing on topics ranging from financial services to fly-fishing. He was with McKinsey for over 20 years, serving most recently as executive editor for the firm’s Global Banking Practice. In that role he led the development of insights on retail, corporate and investment banking, digital payments, and wealth and asset management. As a freelancer, his most recent projects include reports on angel investing, generative AI in banking, and sustainable business practices. He loves the challenges and rewards of making business topics a joy to read. Paul lives with his family in the small town of Brooklyn, New York.

BARBARA ROZOWSKY

Financial

Barbara brings decades of experience in accounting to running the financial systems of Ergo Editorial. With a background at leading accountancy firms and many years of running her own accounting-systems business, Barbara ensures that payables, receivables, credits, debits, and all the systems that support them stay on track, week after week. Barbara is our liaison to our payroll provider and is the manager who keeps our Quickbooks Online service in shape. Barbara lives in Framingham, Massachusetts, with her husband, two contented cats, and one (slightly neurotic) dog.

WHITNEY SMITH

Client Service Manager

Whitney is Ergo Editorial’s Client Service Manager, responsible for managing and analyzing our ongoing surveys that help to ensure that our writers are continually providing the service expected by clients. Whitney has abundant experience with customer service functions, having managed a retail bank branch for Bank of America, worked with the rigorous customer satisfaction frameworks used by credit card provider MBNA, handled the personalized client needs of a Maine kayak tour firm and a driving instruction school, as well as (currently) managing and training customer service teams at nationwide retailer L.L. Bean. Her first corporate job was with MBNA, where customer satisfaction scores were incorporated into every employee's goals and incentive payouts. Even while offering balance transfers, the expectation was to treat each customer like a person, not a number. It should go without saying that Whitney deeply understands the importance of every client interaction, whether in a business-to-customer or business-to-business environment.